a trusted voice

We see serving you as a dedicated partnership. We strongly advocate for unrestricted access to the best technology for enterprise businesses through our involvement with the FCC and Technological Advisory Council. And our Chairman, CEO and President, Larissa Herda, is a member of the President’s National Security Telecom Advisory Committee (NSTAC).

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a growing infrastructure

Our national fiber infrastructure and network connects to more than 16,000 commercial buildings, and we’re outpacing the competition. We were ahead of the curve in IPv6 readiness, and we’re ready with Intelligent Network solutions to move your business forward.

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financial stability

We have a solid financial foundation to support and invest in our network of solutions. This success-based investment strategy has generated numerous consecutive quarters of revenue growth and positive net income. Find us on NASDAQ as TWTC.

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service structure

tw telecom's service is personal. We take the time to get to know you—your name, your network and your business—inside and out. We provide personal service locally and nationally, 24/7/365 from 75 metro markets in which we are located.

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what our customers are saying

Displaying 57 results

Constellation Platform (sm) Vision: Changing the Game

Our Constellation Platform(sm) vision takes network, data center and cloud applications to new levels of interoperability and connectivity.

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Business Continuity, Collaborate, Connect, Enabling the Cloud, Managed Services, Security, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Tennessee, Texas, Washington, D.C.

Intelligent Network: Dynamic Capacity Dials In Bandwidth

"We may only need the extra bandwidth for a few hours, or a few days. And then things return to normal." - Cameron, IT Director

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, Security, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Intelligent Network: Dynamic Capacity Flexes On Demand

"Cameron needs to help his company stay a step ahead of the competition with a high performing network."

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, Security, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Tennessee, Texas, Washington, D.C.

Intelligent Network: See More with Enhanced Management

"He can see in real-time the latency, jitter and packet delivery performance of his network."

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, 3t Systems, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Intelligent Network: Visibility, Flexibility and Control

"tw telecom's Intelligent Network can help Cameron the IT guy expand beyond his own network, and implement a cloud computing strategy to deliver applications over a secure and trustworthy network."

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Application Exchange, Building Management, Carrier Services, Connect, Enabling the Cloud, Managed Services

Ask the Experts: An Intelligent Network Overview

"Customers are expecting the network to do more. They need the network to deal with different applications; to prioritize traffic; to ensure that the end user experience is a quality experience." - Brian Hoekelman, tw telecom market development

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Application Exchange, Enabling the Cloud, Managed Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Ask the Experts: Dialing In Bandwidth, Anytime

"It's highly flexible. It's scalable to the increments they desire. And, it's immediately available." - Adam Saenger, VP, Portfolio Management

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Ask the Experts: Enhanced Management Adds Visibility

"Enhanced Management gives you real-time visibility into performance characteristics of your network." - Gunnar Peters, Sr. Manager, Portfolio Management

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Connect, Enabling the Cloud, Managed Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Ask the Experts: Flex with Dynamic Capacity

"It gives customers the flexibility to dial up bandwidth at any point in time, for any length of time." - Gunnar Peters, Sr. Manager, Portfolio Management

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Ask The Experts: Intelligent Network Offers CIO Perks

"Our Intelligent Network strategy is to focus on how we can enable customers to better control and manage their application environment, and do it with an 'application aware' network." Mike Rouleau, tw telecom Strategy and Business Development

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Ask the Experts: IPv6 and Your Network

"The original architects of the Internet thought 4 billion [IP addresses] is enough...but it is NOT enough." Henry Yu, Sr. Director of Technology. tw telecom

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, IP and Managed Services, Connect, Managed Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Case Study: Consultative Approach Aids New CDO

"The tw telecom solutions just work, allowing employees to go about their jobs. The reliability is very high and that really matters to us."

Healthcare, Business Ethernet, IP and Managed Services, Transport and Wavelength Services, Voice Services, Collaborate, Connect, Enabling the Cloud, Managed Services, Presbyterian Healthcare Services, New Mexico

Case Study: Marrow Donor Program Can Expand

“We have the ability and the agility to really meet our growing business needs.” - Kyle Nelson, Be The Match

Healthcare, Business Ethernet, IP and Managed Services, Connect, Enabling the Cloud, Be The Match, Minnesota

Case Study: Power Company Assures Energy Continuity

"Together we were able to leverage the latest in technologies and deploy the new connectivity quickly."

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Business Continuity, Managed Services, Security, Green Mountain Energy, Texas

Case Study: Radiologists Transmit Critical Test Results

“We asked for many new features and had a very positive and flexible response…We’ve found tw telecom to be a flexible partner to work with...” - Rick Jennings, vRad

Healthcare, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Managed Services, Virtual Radiologic, Minnesota

Case Study: Responsiveness is Key for Accounting Firm

"tw's networks are one of the things we don't have to worry about..." Kris Mihelich, Weaver

Enterprise, Financial Services, IP and Managed Services, Connect, Managed Services, Weaver, Texas

Case Study: Secure Access for Government Consultants

"We had a need to increase our bandwidth...tw telecom was able to do this in minutes, not days." Earl Hacker, WBB Consulting

Enterprise, Government, Technology, Business Ethernet, IP and Managed Services, Security Services, Business Continuity, Connect, Enabling the Cloud, Managed Services, Security, WBB Consulting, Washington, D.C.

Channel Partner Programs Expand Opportunities

"I think the lit building strategy is very important and will allow us to continue to be successful." Matt Harty, Converged Network Services Group

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Building Management, Connect, Enabling the Cloud, Managed Services, Converged Network Services Group, Enable Communications, WTG, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C., Channel Partner

Channel Partner Relationships Are Key

"The #1 indicator for new business in a channel is the relationship between the channel manager and the agent partner." Vince Bradley, WTG

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Connect, Enabling the Cloud, Managed Services, Converged Network Services Group, Intelisys, Telarus, TeleProviders, Inc., WTG, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C., Channel Partner

Channel Partners Celebrate Success

"It's good for me to interact with the [tw telecom] management and have them understand my business." Steven Gerhardt, D&M Enterprise Group

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Connect, Enabling the Cloud, Managed Services, Converged Network Services Group, D&, M Enterprise Group, Enable Communications, Intelisys, Telarus, TeleProviders, Inc., WTG, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C., Channel Partner

Channel Partners Win Business

Meet some of our partners, who think tw telecom and their business is a winning combination.

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Connect, Enabling the Cloud, Managed Services, Converged Network Services Group, Copper State Communications, Enable Communications, Intelisys, TeleProviders, Inc., WTG, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C., Channel Partner

Cloud Provider Backed by Resilient Solutions

"One of the reasons I selected tw telecom was its national presence." Gayle Rose, EVS

Enterprise, Technology, Business Ethernet, IP and Managed Services, Business Continuity, Enabling the Cloud, Managed Services, EVS, Tennessee

Customer Experience is Top-Notch at tw telecom

"We have a team of people that are focused and passionate about customer service."

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Tennessee, Texas, Washington, D.C.

Customer Voices: 100% Up-Time for .COMs

"tw telecom is a key partner in making sure that we can provide 100% reliability of our Web application infrastructure to our customers." - Shohab Baig, Freightquote.com

Retail, Technology, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Freightquote.com, Missouri

Customer Voices: 24x7 Access for Healthcare Needs

"It's very reliable, and we can count on them to deliver 24x7 service, which our customers need from us." - Vikram Agrawal, Etransmedia

Enterprise, Healthcare, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, Etransmedia, New York

Customer Voices: Bandwidth Solutions Help Consultants

"We talked to a lot of different carriers. Everyone came back to us with a plain vanilla solution. But, tw telecom came back and said, 'We can provide all these different types of solutions depending on what you need, and what you want.' It was so different from the other carriers." - Jason Bjornsen, Bowman Consulting

Retail, Technology, IP and Managed Services, Transport and Wavelength Services, Voice Services, Collaborate, Connect, Enabling the Cloud, Managed Services, Bowman Consulting, Washington, D.C., Customer Service, Engineering, IT, Operations

Customer Voices: Banker Benefits from A-One Service

"Over the course of the years, we have received unparalleled service from tw telecom, over other carrier services that we've had." Ervin Murray, Ballston Spa National Bank

Financial Services, Business Ethernet, IP and Managed Services, Business Continuity, Enabling the Cloud, Managed Services, Baliston Spa National Bank, New York

Customer Voices: Business Ethernet That Swiftly Scales

"We here at Touro University have had an outstanding relationship with tw telecom. They have been first on my list of providers, and will continue to be first on my list of providers." - Terence Ma, Touro University

Education, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Touro University, Nevada

Customer Voices: College Internet is Assured

"It's been really good having Internet from tw telecom; it's very survivable. ... There's always an alternate path, that saves the college a lot money because we don't have to purchase additional connectivity from another ISP for diversity." - Alan Davis, Colorado College

Education, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Colorado College, Colorado

Customer Voices: Colocation Delivers Service Excellence

"We've used tw telecom extensively to expand voice and data services throughout the Capitol region, as we provide extensive healthcare services to new locations." - John Mangona, Saratoga Hospital

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Business Continuity, Connect, Enabling the Cloud, Managed Services, Security, Baliston Spa National Bank, Global Spec, New York State United Teachers, Saratoga Hospital, New York

Customer Voices: Commitment to a Community

"tw telecom is a standout example of a company that commits to this region." Bob Blackman, Center for Economic Growth

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Business Continuity, Collaborate, Connect, Enabling the Cloud, Managed Services, Security, New York

Customer Voices: Data Center Improves Efficiency

"With tw telecom's network being so diverse to so many locations, being able to deliver direct paths has lowered our latency. …tw telecom's network map has a lot of density and a lot of access points so we can deliver service directly to customers, where a lot of other Internet providers skip." - Michael Hendricks, SureHosting

Technology, Business Ethernet, IP and Managed Services, Transport and Wavelength Services, Voice Services, Collaborate, Connect, Enabling the Cloud, SureHosting, Missouri

Customer Voices: Dealership Appreciates Reliable Network

"I cannot tell you enough about the reliability of the product... Since 2008, with tw telecom we have not been down one day." - Karen Peterson, Lowrie Chevrolet

Retail, Business Ethernet, IP and Managed Services, Voice Services, Collaborate, Connect, Enabling the Cloud, Managed Services, Lowrie Chevrolet, Texas

Customer Voices: Dealership Has Anytime Access

"I love MyPortal. Anything you can do on the phone you can do on MyPortal. It's there 24/7." - Chip Shapiro, Lexus of Las Vegas

Retail, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Lexus of Las Vegas, Nevada

Customer Voices: Fresh Network for this Online Grocer

"tw telecom allows local markets to be autonomous from headquarters. This allows them to custom-tailor solutions to meet the needs of their customers." - Greg Zeh, Price Chopper

Retail, Technology, Business Ethernet, IP and Managed Services, Business Continuity, Enabling the Cloud, Price Chopper, New York

Customer Voices: Localized Service Supports a Region

"The fact that tw telecom and their partners are located here in the STEP park has been a major advantage." Jim Angus, Saratoga Economic Development Corp.

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Collaborate, Connect, New York

Customer Voices: Marrow Donor Program Can Scale

"They provide us with a reliable, stable, speed-to-market service that can grow with our business." - Kyle Nelson, Be The Match

Healthcare, Business Ethernet, IP and Managed Services, Transport and Wavelength Services, Voice Services, Business Continuity, Connect, Enabling the Cloud, Managed Services, Security, Be The Match, Minnesota

Customer Voices: Nationwide Access that's Cost-Effective

"Because of tw telecom's nationwide network, we've been able to provide a solution for our customers that is cost-effective and secure." - Pat Galvin, West-Tech Communications

Technology, Business Ethernet, IP and Managed Services, Transport and Wavelength Services, Voice Services, Collaborate, Connect, Enabling the Cloud, West-Tech Communications, Colorado

Customer Voices: Network Performs for Accounting Firm

"In one word, nimble. Weaver has experienced large growth. Having a telecommunications company that can grow just as fast as us, not holding us back, getting us what we need in the timeframes that we want helps us out tremendously. Not all telecommunications companies can do that for us." - Kris Mihelich, Weaver

Financial Services, Retail, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Weaver, Texas

Customer Voices: No Downtime for Exhibit Company (Creatacor)

"When I think of tw telecom, I think of reliability and scalability." Jeremy jones, Creatacor

Enterprise, Business Ethernet, IP and Managed Services, Collaborate, Connect, Creatacor, New York

Customer Voices: PBS Never Fails with a Top IP Performer

"One of the things I really like is the tw telecom portal. I am able to go in there and see how much bandwidth I'm using and when I'm using it, to chart alongside my real-time statistics." - Joe Johnson, Rocky Mountain PBS

Retail, Business Ethernet, IP and Managed Services, Connect, Enabling the Cloud, Rocky Mountain PBS, Colorado

Customer Voices: Radiologists Get Reliability

"Moving our applications to the Cloud is a relatively new concept. With tw telecom, we are able to show our clients that there are no availability issues, there are no performance issues and there are no security issues." - Rick Jennings, Virtual Radiologic

Healthcare, Technology, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Managed Services, Virtual Radiologic, Minnesota

Customer Voices: Safe Cloud Access for Schools

"The scalability of our Internet bandwidth is critical…our tw telecom Internet connection has been perfectly reliable." - Scott Harrison

Education, Business Ethernet, IP and Managed Services, Collaborate, Connect, Enabling the Cloud, Academy School District 20, Colorado

Customer Voices: Scalable IP Solutions Help Government Consultants

"Our ability to scale with tw telecom meets our needs exactly. We were able to turn up another network with a contract, in place, signed by both parties in less than 24 hours. In addition, we had a need to increase our bandwidth … tw telecom was able to do this in minutes, not days." - Earl Hacker, Whitney Bradley and Brown

Enterprise, Government, Retail, IP and Managed Services, Transport and Wavelength Services, Voice Services, Building Management, Connect, Enabling the Cloud, Managed Services, WBB Consulting, Washington, D.C.

Customer Voices: Secure Access to Cloud Apps

"The whole process of getting into the data center and getting our services in here has been great…. Communication is the key. We've been getting a lot of information from the people who support us." - Jim Ludlum, 3t Systems

Technology, Business Ethernet, IP and Managed Services, Security Services, Connect, Enabling the Cloud, Security, 3t Systems, Colorado

Customer Voices: Service Praised at Data Center Event

"You make it simple, you make it easy, and you make it professional."

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, New York

Customer Voices: Tech Company Excels

"tw telecom provides excellent customer service and has deep technical expertise…We leverage their data centers across North America with our managed services capabilities to offer our customers a complete solution." - Dan Pickett, nfrastructure

Technology, Business Ethernet, IP and Managed Services, Security Services, Collaborate, Connect, Enabling the Cloud, Managed Services, nFrastructure, New York

Customer Voices: Tour Provider Soars with Service

"We selected tw telecom as our provider because we wanted somebody who is large enough to help us expand, but small enough to give us personal attention." - Thomas Garringer, Papillon Grand Canyon Tours

Retail, IP and Managed Services, Voice Services, Enabling the Cloud, Managed Services, Papillion Grand Canyon Tours, Nevada

Customer Voices: Town Enjoys Top Performance

Primarily the town needs reliable voice and data services. As an industry leader, tw telecom stood out." - James MacFarland, Town of Glenville

Government, Technology, IP and Managed Services, Voice Services, Connect, Town of Glenville, New York

Investment Banker Banks On Secure Solutions

"MPLS and Converged Solutions enabled us to be more flexibile in our network." Alex Tartera, Duncan Williams

Enterprise, Financial Services, Business Ethernet, IP and Managed Services, Connect, Managed Services, Security, Share One, Tennessee

Open House: Co-location Brings Possibilities

Tech Valley hears how tw telecom invests for their future.

Enterprise, Healthcare, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Business Continuity, Enabling the Cloud, Managed Services, Security, Etransmedia, Price Chopper, nfrastructure, New York

Property Managers Add Tenant Value

tw telecom. A better, faster, smarter network that moves your business forward.

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Application Exchange, Building Management, Business Continuity, Carrier Services, Collaborate, Connect, Enabling the Cloud, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas

Software Developer Needs Reliability

"It's very reliable, and we can count on them to deliver 24x7 service, which our customers need from us." - Scott Bush, Share One

Enterprise, Technology, Business Ethernet, IP and Managed Services, Business Continuity, Connect, Enabling the Cloud, Managed Services, Security, Share One, Tennessee

tw telecom moves businesses forward

"tw telecom moves businesses forward ...with secure, reliable conections and the Intelligent Network."

Education, Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Transport and Wavelength Services, Voice Services, Application Exchange, Building Management, Business Continuity, Carrier Services, Collaborate, Connect, Enabling the Cloud, Academy School District 20, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

White Paper: Frost & Sullivan on Dynamic Capacity

"tw telecom's Dynamic Capacity ...is likely to be a game changer." Roopashree (Roopa) Honnachari, Frost & Sullivan

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Enabling the Cloud, Managed Services, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

White Paper: Tips that Transform Networks

Vertical Systems Group's NEW white paper, "Transforming Your Network: Ethernet and Cloud Connectivity," guides your network through the perfect storm ahead.

Enterprise, Financial Services, Government, Healthcare, Legal Services, Retail, Technology, Business Ethernet, IP and Managed Services, Security Services, Connect, Enabling the Cloud, Managed Services, Security, Colorado, Minnesota, Missouri, Nevada, New Mexico, New York, Texas, Washington, D.C.

Who is tw telecom?

Learn more about our company, and what we stand for. We move your business forward.