why tw telecom Section Header Graphic

a trusted voice

providing personalized service to move your business forward

The question asked by those who switch to tw telecom isn't "Why tw telecom?" but rather "Why didn't we switch to tw telecom sooner?" That's because we see it as less of a business-to-business transaction and more as a people-to-people dedicated partnership.

the tw telecom difference:
  • Larissa Herda
    Larissa Herdayour advocate for change
  • connecting more commercial buildings
    connecting more commercial buildingsconnecting more
    commercial buildings
  • Growing Infrastructure Icon
    Growing Infrastructure Icon Ongrowing infrastructure
  • financial reporting off
    Financial reporting onfinancial stability
  • More than two-thirds of tw telecom employees are directly engaged in customer service
    More than two-thirds of tw telecom employees are directly engaged in customer serviceservice structure
  • next generation communications
    next generation communicationsnext generation
    communications
Larissa Herda
your advocate for change

tw telecom is actively involved with the Technological Advisory Council (TAC) and the Federal Communications Commission (FCC) to shape the future of telecom technology. In offices around the country, including the oval office, we're advocating for unrestricted access to the best and boldest technology for enterprise businesses. Larissa Herda, tw telecom Chairman, CEO and President, was appointed to the President's National Security Telecom Advisory Committee (NSTAC), and Harold Teets, tw telecom Senior Vice President and CIO/ CTO, was named to the FCC's TAC.

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connecting more commercial buildings

Our national fiber infrastructure and network connects directly to more commercial buildings than any other competitor. Whether you need to connect across town, throughout the country or around the world, we're everywhere you need to be—anytime, anywhere. As one of the three largest Business Ethernet providers in the U.S., we own last-mile connections into nearly 16,000 buildings (as of 3/31/12). You might say we're extremely well connected.

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growing infrastructure

Our network is growing at a tremendous rate. We're investing millions strategically to expand our network reach and solutions. We offer industry-leading technology, solutions and applications management from our sales and service offices in 75 major metro areas to date.

"We selected tw telecom for several reasons, including their peering density, commercial fiber footprint and routing quality. This capability enables us to deliver critical applications and hosting capability to our customers as well as providing direct connectivity for more than 1,200 business-based customer websites."

-Michael Hendricks, CEO of SureHosting Internet Solutions

Financial Reporting Q4 2011
financial stability

tw telecom is listed on NASDAQ as TWTC. We have a solid financial foundation with which to support and invest in our assets and vast network of solutions. This success-based investment strategy has generated many consecutive quarters of revenue growth and positive net income. (See our current quarterly and annual financial documents located in our investors section.)

More than two-thirds of tw telecom employees are directly engaged in customer service
service structure

tw telecom's service is personal. We take the time to get to know you—your name, your network and your business—inside and out. We're on the ground and in the field to personally provide service locally and nationally, 24/7/365 from 75 metro markets in which we are located. Our local network application engineers offer a consultative approach. We listen carefully to your needs so we can respond quickly and appropriately.

"tw telecom has a rich customer service heritage that we're proud to support. We look forward to a long and prosperous working relationship."

-Rick Crutchley, Corelink Global VP of Sales

next generation communications
next generation communications applications at the ready

We were ahead of the curve in IPv6 readiness, and yet again with the Intelligent Network. Gain visibility, flexibility and control of your network performance - all at your fingertips. Our solutions are robust and secure.  Your enterprise business gains efficiencies that move your business forward.

"Having a highly reliable network is critical to our business operations. We selected tw telecom to assist us in establishing and maintaining vital network connections that keep our business running because of their proven track record delivering superior service."

-Brian Burch, Director of Worldwide IT Infrastructure, KEMET