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managed services

Be a rock star for your business—we’ll take care of your network. Focusing on your core business has never been easier with tw telecom’s Managed Services suite. Your IT resources can focus on your core business while never having to worry about your network. This enhances overall value to your organization and your customers, while minimizing your total cost of ownership. We’re right there with you, ensuring you can stay focused on what you do best.  Our managed services cover everything from small business phone solutions to enterprise IP services.

IP and Managed Services

tw telecom’s managed services provide a turn-key solution with network, equipment, installation, maintenance, and proactive management. Your network solutions are actively monitored by our engineering experts 24/7/365 at our two National Operations Centers (NOCs). We anticipate the unexpected.

Enhanced Management

Optional Enhanced Management gives you network intelligence and insight to assist with trouble shooting, network planning, bandwidth adjustments, and Class of Service allocations. Enhanced Management provides greater visibility into your network performance by delivering end-to-end performance metrics, including latency, jitter, and packet delivery.

Managed Voice

Our high quality voice services are delivered via tw telecom’s protected, redundant and diverse fiber networks. Your call traffic automatically re-routes in peak call times, and of course, in the event of a regional emergency, disaster, or network failure.

Managed Security

Make sure “evil-doers” can’t bring your network down with tw telecom’s Distributed Denial of Service (DDoS) mitigation and managed security solutions. tw telecom helps you stay one step ahead of "mischief" by proactively monitoring your network attacks and anomalies. We can help you gain deeper visibility into DNS, HTTP and SIP traffic—and remain alert.


You can manage your network, too—with confidential, secure visibility, and control afforded by tw telecom’s handy tool, MyPortal. You can monitor the connections that run your business, check on your account status or billing, and review your orders and tickets—all in one convenient spot.

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