Invoices

Invoices and Surcharges

• Billings and Collections Policy
• 2012 Billing Messages 
• Shared Voice Services Billing

Change Order Charges

• Change Order Charges
• Taxes, Regulatory Surcharges and Funds
• Time and Materials Charges

Voice and Other Product Information

• Caller ID and Spoofing   
• National Do-Not-Call Requirements
• Resale of Local Voice Service Terms and Conditions
• Power Source Recommendations
• Preferred Carrier (PIC) Freeze Form
• Slamming and Cramming
• Telecommunications Service Priority (TSP) Program
• Top 10 Tips to Protect Your Voice Network From Fraud
• VersiPak Bundle t's and c's 

Special Needs Access

tw telecom provides access to those with special needs and disabilities, and complies with all Federal rules and guidelines.

 Telecommunications Relay Service (TRS)
Telecommunications Relay Service (TRS) is provided by a 3rd party (“Relay Service”) to enable persons with communications disabilities to use a text input device to place and receive calls from hearing people. The Relay Service can be reached from any phone at any time. Users dial 711 to reach the Relay Service to place or receive a call. 

TDD/TTY Operator Services & Directory Assistance
Telecommunications Devices for the Deaf (TDD), or Text telephone (TTY), is available for people who are deaf, hard of hearing, or speech impaired. These devices enable the telephone to be used as a texting device to facilitate communications. 

More Information
For more information, please visit these pages on FCC’s website:

• Consumer Facts on TRS
• State-Specific TRS Information
• Phone Numbers to Reach TRS in Each State

IP Policies

• Acceptable Use Policy
• Public Peering Policy
• IP Addresssing Policy