policies procedures and information

Invoices

Invoices and Surcharges

• Billings and Collections Policy
• 2011 Billing Messages 

Change Order Charges

• Change Order Charges
• Taxes, Regulatory Surcharges and Funds
• Time and Materials Charges

Voice and Other Product Information

• Caller ID and Spoofing   
• National Do-Not-Call Requirements
• Resale of Local Voice Service Terms and Conditions
• Power Source Recommendations
• Preferred Carrier (PIC) Freeze Form
• Slamming and Cramming
• Telecommunications Service Priority (TSP) Program
• Top 10 Tips to Protect Your Voice Network From Fraud
• VersiPak Bundle t's and c's 

Telecommunications Relay Service (TRS)

Telecommunications Relay Service (TRS) is provided by a 3rd party (“Relay Service”) to enable persons with communications disabilities to use a text-telephone (TDD/TTY) to place and receive calls from hearing people. The Relay Service can be reached from any phone at any time. Users dial 711 to reach the Relay Service to place or receive a call. For more information, see these pages on FCC’s website:

• www.fcc.gov/cgb/consumerfacts/trs.html  (consumer facts on TRS)
• www.fcc.gov/cgb/dro/trs_by_state.html  (state specific information)
• www.fcc.gov/cgb/dro/trsphonebk.html  (phone numbers to reach TRS in each state)

IP Policies

• Acceptable Use Policy
• Public Peering Policy
• IP Addresssing Policy