tw telecom Porting Policy and Port-Out Procedures
tw telecom policy statement concerning carrier interaction between tw telecom and all LEC/CLECs/Wireless Providers when porting TNs. Provides description of tw telecom 's Port-Out Procedures and fields required on LSR when requesting to port-out a tw telecom number.

Local Service Request (LSR) User Form, LSOG 4 and Above
Copy of LSR derived from by the OBF. LSR and End User sections are required when requesting to port-out a tw telecom number. Required fields can be found in the tw telecom Porting Policy and Port-Out Procedures.

Local Service Request (LSR) Business Rules
Explanation of the data that should be entered in each field on the NP, LSR and End User LSR form.

Customer Service Record Request Procedures
Provides direction as to information needed when requesting a Customer Service Record from tw telecom .
Escalation List

2007-2008 Observed Holidays for tw telecom

 

Contact Information
Maintenance & Repair:
All Services
tw telecom 800-829-0420
Xspedius: 800-937-7473
available 24 hours

Security / E911 Contacts:
tw telecom 800-829-0420

Contact Your Local Sales Office:
Locate the name, telephone number and address for your local tw telecom sales office using our interactive map.