The tw telecom Way serves as a guideline for the working environment at tw telecom. It defines the way we treat each other and the way we work with our customers. We are committed to these values:

• We treat each other with respect, fairness and courtesy. We are slow to anger. We do not tolerate rude or abusive behavior.
• We consider it a privilege to work together. We acknowledge, recognize and value our working relationships. We do not let each other fail.
• We lead by example and are role models for each other.
• We trust, believe and empower each other to exercise our individual strengths.
• We solve problems at our own level. We identify causes and we do not place blame. We make escalations the exception, not the norm.
• We communicate across departments and between levels. We are open to constructive comments and input from others.
• We take charge of our professional development and we make time to train, develop, coach and mentor each other.